The reception and guest services team at The Belfry Hotel & Resort is dedicated to providing exceptional service and creating a memorable experience for every guest.
The reception and guest services team at The Belfry Hotel & Resort is dedicated to providing exceptional service and creating a memorable experience for every guest. With over 300 guests checking in or out on a daily basis our reception team understands the importance of making a lasting impression, and they go above and beyond to ensure that each guest feels welcomed and valued from the moment they arrive until their departure. With their outstanding customer service skills, the team identifies opportunities to exceed expectations and enhance the overall guest experience. Whether it's assisting with check-in and check-out procedures, providing information about the resort's amenities and services, or addressing any concerns or requests, our reception team & guest services team is committed to ensuring that no task is too big or too small when it comes to meeting our guests' needs. Their attentiveness and dedication create a warm and inviting atmosphere, leaving guests with a positive and unforgettable impression of their stay at The Belfry Hotel & Resort.
Working in the reception and guest services team at The Belfry Hotel & Resort is an exciting and fulfilling experience. As a member of this dynamic team, you have the opportunity to interact with a diverse range of guests from all walks of life. Each day brings new faces and stories, allowing you to create meaningful connections and provide personalised service. As a receptionist you are the person that the guest comes to with any issues they may have experienced during their stay, so having the ability to deal with unexpected situations is a must. The reception and guest services department operates in a busy and vibrant environment, where no two days are the same. The fast-paced nature of the role keeps you on your toes, ensuring that every moment is filled with energy and excitement. One of the most rewarding aspects of the job is the opportunity to make a guest's stay truly special. From greeting them with a warm smile upon arrival to assisting with their requests and ensuring their needs are met, you have the power to create unforgettable experiences for our guests. The satisfaction that comes from knowing you have played a part in making someone's stay memorable is truly fulfilling. Working in the reception and guest services team at The Belfry Hotel & Resort is an exhilarating journey where you can make a difference in the lives of our valued guests and be part of a vibrant and supportive team.
Join the team at The Belfry, a world-class resort renowned for luxury, hospitality, and championship golf. Discover rewarding career opportunities in a dynamic, supportive environment where your growth and passion for excellence are valued.
I joined The Belfry as a Receptionist in 2013 before progressing to a Team Leader and then 3 years later I progressed to be Assistant Front of House Manager. My biggest achievement has been progressing in my role whilst raising my two children. My favourite thing about working at the Belfry is my colleagues who I have worked with over the years and many of whom have become very good friends.
I joined The Belfry 5 years ago as a Guest Services Assistant and I think my biggest achievement was when I was award Belfry Hero which was totally unexpected but thoroughly appreciated. The Belfry’s greatest asset is its people. I have been very fortunate to have stayed in quality hotels all over the world and the Belfry staff take some beating. It’s what guests comment on the most and there have been a number of initiatives to show that the Belfry cares for their team.
I joined The Belfry in F&B whilst at university but wanted start in the working world, so joined full time and moved to Reception in 2023. I love working here mostly because of the development opportunities and the high standards of work, as well as the closeness of the team; we all trust each other. If you are willing, professional and serious about what you want to do, then the Belfry is for you! It is positive, professional, hard work, and it’s worth it if the guests have great experiences.
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