The Reservations team at The Belfry Hotel & Resort play a crucial role as the initial point of contact for our guests. The Revenue team play a vital role in maximising the revenue potential of the resort.
The Reservations team at the Belfry Hotel and Resort plays a crucial role as the initial point of contact for our guests. Situated within the bustling reservations office, this position offers a wonderful opportunity to create a lasting impression by introducing guests to the array of exceptional experiences we provide. The team excels in ensuring a seamless and enjoyable visit for our guests through their outstanding communication skills and seamless coordination with all departments. With a warm and welcoming nature, they assist guests in navigating their stay, answering enquiries, and providing valuable information about the resort's amenities and services. The Reservations team sets the tone for a remarkable Belfry experience right from the beginning, leaving guests with a sense of anticipation and excitement for what lies ahead.
The Revenue team at the Belfry plays a vital role in maximising the revenue potential of the resort. This dedicated team works tirelessly to generate competitive room rates and thoughtfully crafted packages that attract guests and enhance their experience. With a deep understanding of market trends and guest preferences, the Revenue team uses their expertise to optimise pricing strategies, ensuring that room rates are both competitive and profitable. By analysing data and forecasting demand patterns, they make informed decisions to drive revenue growth while maintaining guest satisfaction. Their commitment to constantly evaluating and refining pricing strategies ensures that the resort remains a compelling choice for guests seeking exceptional value.
Working in the Resort Desk and Revenue team at the Belfry Hotel and Resort is an exhilarating experience. The fast-paced environment keeps you on your toes, engaging with guests and ensuring their needs are met. The close-knit team fosters a supportive and collaborative atmosphere, where everyone works together to deliver exceptional service. Fun team incentives add an extra layer of excitement and motivation to the work. Usual working patterns for the resort desk is up to 7pm with some weekend working. Overall, working in the Resort Desk and Revenue team offers a dynamic and rewarding experience in a diverse and customer-oriented setting. One of the fabulous benefits available to the team is the chance to stay in the resort at discounted rates and access to a range of lifestyle discounts.
Join the team at The Belfry, a world-class resort renowned for luxury, hospitality, and championship golf. Discover rewarding career opportunities in a dynamic, supportive environment where your growth and passion for excellence are valued.
I have been working at the Belfry for over 26 years. I started as a coffee waitress, worked my way through Sales. Few years down the line I decided to move to Reservations and was then promoted to Resort Desk Manager, and I stayed in that role for almost 19 years. I was recently promoted to Revenue Manager, and it is my job to ensure that our strategy is right for now and how we get it right for ‘the new Belfry’.
I started at The Belfry in 2022 and had great support and training from my manager and the whole team who are always there when you need them. In my time here, my biggest achievement has been winning the Belfry Hero Award where every month, the team vote for who has contributed the most to the resort. I love the culture working here and how all the teams come together to make the guest journey more special and important but mostly, my favourite thing is my team.
Sign up for special offers, exclusive competitions and events
