Q: I have paid in advance for my membership, can I get my money back? Will my membership be extended?
A: Your advance paid membership expiry date will be extended in line with the length of the Club closure. All membership cancellations are subject to our standard Ts&Cs
Q: I’ve tried to cancel my membership but could not get through to the Club, what do I do now?
A: Please email us at Jason.Carter@thebelfry.com. Your subscription will be stopped in line with the terms and conditions of your agreement.
Q: I have several Personal Training sessions left, can I get a refund? Can I extend the expiry date?
A: The expiry date of your PT sessions will be extended by 3 months, giving you the opportunity to use each remaining session. Please discuss this with your personal trainer when the Club reopens.
Q: I have purchased PT sessions with an external PT, will these be refunded or sessions extended?
A: Please contact your trainer directly to discuss sessions purchased via external PTs.
Q: Do I need to bring any change for the lockers?
A: You will need a £1 coin, or a trolley token to use our lockers.
Q: I’ve left items in the Club locker, how do I pick these up?
A: If items have been handed in, it will be safely stored at Reception ready for collection.